Sales Conditions
TERMS
The merchandise displayed for this online shop is only a selection of the merchandise we have available. If you wish to order any other style or piece, please do not hesitate to contact Anke Loh by phone or email.
Anke Loh
PO Box 1744
Chicago, IL 60647-1744
USA
sales@ankeloh.net
773-598-9621
www.ankeloh.net
PURCHASING
The photographs illustrating the products available reproduce them as faithfully as possible. There may be some slight variations in the actual products.
The customer is advised to view the description of each product to understand its basic characteristics.
Please feel free to ask us any questions about the product or the ordering process by contacting us.
Online purchases can be made via PayPal.
Orders are usually processed within 1-5 business days of receiving your order; We will make every effort to process your order as quickly as possible.
On occasion, the item you ordered may be out of stock, in which case we will call or email you.
All prices are shown in U.S. Dollars.
SHIPPING
We ship domestically and internationally. Shipping is non-refundable.
Domestic Shipping: Our standard shipping is USPS priority mail, with delivery confirmation and insurance or by FedEx Ground If you would like to use an alternative carrier please email us before placing your order.
Please contact us if you need a faster shipping method and we will calculate the amount for shipping using FedEx. All shipping must be paid in advance. We are unable to ship to military APO/FPO addresses or to PO Boxes.
International Shipping: We ship internationally only via FedEx, which delivers your merchandise within 3 to 5 business days. We do not offer weekend delivery and are unable to ship to military APO/FPO addresses or P.O. Boxes. The cost of the shipping will depend on the actual location for delivery.
Risk of loss and title of merchandise shipped internationally will pass to you upon our delivery to the carrier. You will be responsible for any taxes, duties or any fees charged by customs.
Other Shipping information:
You can inform us of your FedEx, UPS (or DHL for European destinations) account number and we will take care of preparing and sending the parcel to you.
Gift Wrapping is available upon request (at an additional fee of $3).
Garment Sizing: Depending on how you want your garments to fit we have provided measurements below.
| WOMENSWEAR | XS | S | M | L | XL |
| EUROPE | 34 | 36 | 38 | 40 | 42 |
| ITALY | 38 | 40 | 42 | 44 | 46 |
| FRANCE | 36 | 38 | 40 | 42 | 44 |
| U.K. | 8 | 10 | 12 | 14 | 16 |
| USA | 4 | 6 | 8 | 10 | 12 |
| MENSWEAR | S | M | L | XL |
| Chest (inches) | 34-36 | 38-40 | 42-44 | 36-38 |
| Waist (inches) | 30-32 | 32-33 | 33-34 | 36-38 |
Chest:
Measure under arms around the fullest part of the chest. Be sure to keep tape level across back and comfortably loose.
Waist:
Measure around natural waist with a measuring tape.This sizing chart is approximate.
RETURNS/EXCHANGES
We offer a refund, exchange or credit for any items that are not completely satisfactory.Returns are accepted within 14 days of the date of purchase for domestic orders and within 21 days of international orders. Shipping and handling charges are nonrefundable. Returns and exchanges must be in original condition with all tags attached. Sale merchandise may be returned for store credit only.
Simply email us at info@ankeloh.net with your name, address and reason for return. Please ship your returns/exchanges by insured, Certified Mail or UPS ground service to the address below:
Anke Loh
PO Box 1744
Chicago, IL 60647- 1744
USA
PRIVACY POLICY: We do not sell, share or trade customer information with anyone.
We look forward to your order!